Customer-facing
Terms of service
Governing the customer relationship: refund policy, shipping terms, limitation of liability, dispute resolution. Required on every storefront.
E-commerce stores, drop-shippers, digital product sellers — the contract stack for businesses that run on the internet. Free.
Free. No registration. No card. No catch.
The jobs to be done
The B2C and B2B paper that keeps the operation clean. Each one has a document that handles it.
Terms of service govern the customer relationship. Refund policy, dispute resolution, limitation of liability. The legal baseline every online store needs.
Vendor agreement with delivery obligations, exclusivity terms, pricing, and what happens when supply runs short.
Fulfillment agreement with SLAs, liability for mis-ships, and indemnification. When a 3PL controls your customer experience, you need paper.
Refund and return policy built into the TOS. Reduces chargebacks, clarifies customer expectations, and protects against bad-faith disputes.
License agreement for digital downloads, courses, and templates. Defines permitted use, prohibits redistribution, and limits refunds for intangible goods.
The online business stack
From the customer-facing TOS to the back-end vendor agreement. The full operational paper stack.
Customer-facing
Governing the customer relationship: refund policy, shipping terms, limitation of liability, dispute resolution. Required on every storefront.
Supply chain
Product pricing, minimum order quantities, delivery obligations, exclusivity, and remedies when supply is short or quality fails.
Logistics
SLAs, pick-and-pack obligations, liability for shipping errors, data access terms, and exit rights.
Digital products
Permitted use, prohibited redistribution, no-refund terms, and IP ownership for downloadable products, courses, and templates.
Contractors
For developers, designers, and operations contractors working on the store. IC classification, IP assignment, and confidentiality.
Before / after
Launch the store. Copy-paste a TOS from another Shopify site. Supplier doesn't deliver on time. No vendor agreement. Fulfillment partner mis-ships 100 orders. No SLA. Chargebacks stack up. No written refund policy.
Before launch: TOS with refund policy. Before first purchase order: vendor agreement with delivery obligations and remedy clause. Before onboarding the 3PL: fulfillment agreement with SLAs. Every relationship has paper.
Common deal types
Store launch
TOS, privacy policy, and refund policy. The three pages every online store must have before accepting orders.
First supplier
Vendor agreement with pricing, lead times, quality standards, and exclusivity terms.
Drop-shipping
Drop-ship supplier agreement with order fulfillment SLAs, branding requirements, returns handling, and liability for mis-ships.
Digital products
License agreement covering permitted use, redistribution prohibition, and no-refund policy for delivered digital goods.
Operations team
IC agreement with IP assignment for the developer, designer, or ops person building or maintaining the store.
The online business risk map
Customers dispute charges with no written policy. Fix: TOS with clear refund policy accepted at checkout.
Supplier misses an order; you miss your customer commitment. Fix: vendor agreement with delivery SLA and remedy clause.
Fulfillment partner mis-ships. Customer blames you. Fix: 3PL agreement with liability for fulfillment errors.
Customer redistributes your digital product. Fix: license agreement with explicit redistribution prohibition and remedy clause.
Developer claims ownership of the store codebase. Fix: IC agreement with IP assignment for all technical work.
Your flow with BizDraft
Customer-facing legal pages before you accept the first order.
Vendor agreement before the first purchase order. Delivery SLA and remedy clause.
3PL agreement before any inventory moves.
IP assignment before any developer or designer touches the store.
Free. Tailored. Yours to keep.
Draft your agreement